Monday, January 02, 2012

Guardian 313 @ Somerset - Pharmacy Counter NIGHTMARE EXPERIENCE

I went to collect my AHA Facial Wash sample about 2 pm .

When reached , the pharmacy counter is empty .

Saw 2 promoters talking between themselves and approached them for assistance .

One of the promoters directed me to the cashier counter .

Atfer waiting patiently for my turn , I showed the cashier my email printout and her face went blank !

She told me that the pharmacy is closed and the promoter had misdirected me to her wrongly ...

Is she implying that I have to return the next time when hopefully the pharmacist is around so as to collect my sample ?

I suggested she contact her superior to find out where the sample is kept instead .

Mei Ching , the assistant store-manager of somerset outlet then directed me to ngee ann city outlet for collection .

She told me her outlet is out of stock and comfirmed that the ngee ann city outlet still have stock .

Quite amused that Guardian @ takashimaya and Guardian @ ngee ann city are just opposite each other in the same building !

Why make it so confusing to separate the two outlets ?

After confirming that I was at the ngee ann city outlet , I showed the pharmacist my email printout again .

Sad to say , the pharmacist told me that he did not have the sample too and directed me to his in-charge .

Joan , the retail executive of ngee ann city then comfimed that I can only collect the sample at somerset outlet as shown in the email printout ...

Joan then contact Mei Ching for liaising between the two outlets and update me that Mei Ching had found out where the sample is kept from her somerset pharmacist !

Why did Mei Ching direct me to another outlet without confirming exactly where the sample is kept ?

To my persistence , I manged to contact Amos , the retail manager for orchard area and offered my feedback .

Amos promised to contact me tomorrow afternoon by phone and email .

The ordeal I experienced finally ended about 4 pm.

Why is there no gesture of any goodwill compensation for my 2 hours of wasted time ?


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